التشكي من سلوك أحد
· I'm sorry to have to say this but...
· I'm sorry to bother you, but...
· Maybe you forgot to...
· I hate to mention this but …
· Would you please stop …
الرد على الشكوى
· I'm very sorry .
· I’m terribly sorry
· I’m awfully sorry
· I see no reason why I should do/stop……
:Examples
أمثلة
- Complaint: I am sorry to have to say that but you are making too much noise in the room
- Response: I’ m terribly sorry
- Complaint: I hate to mention this but you are always late for work
- Response: I see no reason why I should come early while all the clerks come late, too